Introducing the Freshdesk and WooCommerce integration, an intuitive order management solution for the Freshdesk platform.

The integration utilizes the order management functionalities of WooCommerce and displays it on the Freshdesk platform. More specifically, it allows WooCommerce users to view their order history and associated information directly from the Freshdesk helpdesk platform.

 

It works by fetching orders placed on your WooCommerce platform, and displaying them directly on the Freshdesk platform.

 

With each given order, the integration triggers a modal, which displays the following order information:

· Order status

· Order date

· Billing address

· Shipping address

· Product name, quantity, tax amount, the currency used, and the overall total

· Shipping discounts and taxes

 

The integration helps your customers with their order details directly from the Freshdesk platform. Moreover, if any particular issue arises with an order, the customer can directly access the order database and create a helpdesk ticket for that order.

 

 

Installation:

  • Visit Freshdesk > Apps > Custom Apps 

  • Navigate or search for the “WooCommerce” integration.

  • Install the integration

  • Once installed, go to the Settings tab

  • On Settings, click on Custom Apps, and you will notice the WooCommerce integration installed.

Configuration:

    Copy and paste the URL of your WooCommerce site.


Enter the Consumer Key and Consumer Secret.

Consumer Key and Consumer Secret:

  1. Visit your WooCommerce Dashboard

  2. Navigate to WooCommerce > Advanced

  3. In the advanced tab click on REST API

    1. Click on the “Add key” button to create a new API key

  4. Under Key Details, enter the key’s description, User, and Permissions.

  5. Click on Generate API key

  6. A new page will open up with the Consumer key and Consumer secret

  7. When all the field is filled in, click on Validate to configure the product. 

Note: Copy both the keys and remember NOT to refresh the page since the key is generated only once.

Usage: 

  1. Once you’ve finished configuring the integration, visit your Freshdesk platform, and click on any helpdesk ticket generated by a customer. 

  2. On the right-hand side of the ticket modal, you will notice a tab titled “WOOCOMMERCE”. 

  3. On clicking the tab, a dropdown will open up with the button “Click to View Orders”. 

  4. From there, you will see a list of all the orders placed by that particular customers. 


By having access to order information for customers directly on the Freshdesk platform, your helpdesk agents can perform a more organized level of customer service.